Customer Support

Cartlyo support is available for questions related to this website, our informational content, page access, affiliate disclosures, and general policy visibility. Cartlyo does not process orders directly and does not operate as the merchant of record for third-party products featured through external links.

1. How to Contact Support

The fastest way to reach us is by email at support@cartlyo.shop. Please include the specific page you visited and a short description of your question so we can respond more efficiently.

2. Typical Response Time

Support inquiries are generally reviewed within 24–48 business hours. Response times may vary during weekends, holidays, or periods of elevated traffic.

3. What Support Can Help With

We can help with website access issues, broken links, policy questions, general content feedback, and questions about how Cartlyo presents third-party offers. We can also help clarify that Cartlyo is an independent review and recommendation website and not the final seller of products referenced through external links.

4. What Support Cannot Resolve Directly

Because Cartlyo does not sell products directly, we generally cannot issue refunds, modify merchant subscriptions, change shipping details, or manage customer accounts held by third-party merchants. For product-specific order support, billing, or return requests, please contact the final merchant or platform shown after you leave our website.

5. Product and Order Questions

If your question involves a purchase made after clicking a third-party link, the best source of help will usually be the merchant, brand owner, or checkout provider that processed the transaction. Their policies, support procedures, and order records govern those transactions.

6. Accessibility and Website Experience

If you encounter difficulty using the website, understanding a disclosure, or accessing a policy page, contact support and we will do our best to assist or clarify the relevant information.

7. Contact

Email: support@cartlyo.shop