Privacy Policy

Introduction

WellMe® is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect information about visitors and members of our website. By using our site, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information when you visit, register, or make a purchase on our site:

• Personal identification information (name, email address, phone number, mailing address)
• Billing and payment information (processed securely through third-party payment processors — we do not store credit card details)
• Browsing and usage data (pages visited, time spent, referring URLs)
• Device and technical information (IP address, browser type, operating system)
• Information provided through surveys, promotions, or customer support interactions
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill orders, transactions, and refund requests
• Send order confirmations, updates, and relevant communications
• Improve our website, products, and customer service
• Personalize your experience and deliver content tailored to your interests
• Analyze site usage and trends to enhance performance
• Comply with legal obligations and enforce our terms of service
• Prevent fraud and protect the security of our site

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted third-party service providers who assist us in operating our website and processing payments, subject to confidentiality agreements
• With business partners, only with your explicit consent
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our users or the public

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. These include:

• Essential cookies required for site functionality
• Analytics cookies (e.g., Google Analytics) to understand how visitors interact with our site
• Advertising cookies from third-party partners to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some features of our site.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability — receive your data in a structured, commonly used format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at contact@guide.cartlyo.shop. We will respond to your request within a reasonable timeframe.

Children's Privacy

This website is intended for users who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the site after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: contact@guide.cartlyo.shop